Applies to:

Oracle Server - Enterprise Edition - Version: 10.2.0.1 to 10.2.0.3 - Release: 10.2 to 10.2
Information in this document applies to any platform.
***Checked for relevance on 22-Feb-2012***
Symptoms

The database may crash and fail to open due to undo/redo corruption if you are using distributed transactions. 
The following error may be seen in the alert log:

     ORA-00600: internal error code, arguments: [2037]

The call stack can look like this:
     kcoexam kcbtema kcrpap kcrpdv kxfprdp ...

In addition, the following error may also be seen in the alert log:

     ORA-07445: exception encountered: core dump [kcbs_dump_adv_state]


Cause

The problem is caused by Bug 4899479  Undo/redo corruption if distributed transactions used.

Details:            
     Redo/undo corruption and associated dumps and/or ORA-600 errors/memory corruption can 
     occur from a transaction which uses "in memory undo" pool memory if the transaction also 
     includes distributed operations.  e.g.: Insert using buffered inserts, distributed operation, 
     subsequent insert can lead to this problem if the first insert uses in-memory undo.


Solution

To resolve the corruption, you will need to do a point in time recovery from a good backup.

To prevent the bug from occurring, you may choose either of these options:

     1. Apply the 10.2.0.4 patchset which was not available at the time of this writing (Feb 2008).
     2. Check MetaLink for backport Patch 4899479 for your operating system and database release.